Leal Communications & Informatics Ltd (LCI)

Systems Integration and Support Services

We provide an objective and efficient means to get the systems and information you need to make your workplace investments work for you.

Whether your projects require upgrading existing systems and equipment, building offices from scratch, or implementing networks and software applications, our team can work with you to design, install, integrate, and manage systems that work together and work to your company's advantage.

To compete more effectively in the global economy, organizations need increased predictability from their IT infrastructure. Infrastructure needs to be able to deliver in tune with dynamic business plans and consistently improve on existing Service Level Agreements (SLA).

 

Infrastructure and Networks

Your technology infrastructure is your company's central nervous system. Our pool of certified and experienced team can improve and enhance your information flows and your technology infrastructure through cost-effective solutions. Using your existing equipment and software, or by implementing appropriate new technologies, we can provide you with the information and solutions you need to make the right business and technology decisions.

Some of our services include:

·         Network Infrastructure Evaluation 

·         Network Architecture Design, Build and Monitoring

·         Network Design Build - LAN / WAN / VPN / Wireless

·         Network Management, Monitoring and Support

 

  Infrastructure Consolidation

Over the years, organizations have accrued a portfolio of IT applications and associated technology platforms to address business imperatives. Despite the reduction in total cost of ownership and increase in performance that can be achieved by moving to a standardized operating environment, perceived higher costs and risks associated with migration have been preventing organizations from consolidation efforts.

An optimized and flexible infrastructure provides you:

•      Enhanced business productivity

•      Improved performance, reliability, scalability and availability

•      Reduced Total Cost of Ownership (TCO)

•      Better management of software licenses

•      Reduced training costs

 

We help you reduce the complexity and TCO of your infrastructure by tackling the inefficiencies in your environment. We address the key challenges of utilization, availability, security, manageability and optimization of your IT infrastructure. Our solution covers the three areas outlined below:

Capacity Planning

We help you align your existing infrastructure to manage future business growth. You enhance the value for your IT investments by maximizing the longevity of the underlying systems. You can plan for upgrades and achieve seamless, uninterrupted support for ever growing business needs. With our solution you can:

•      Define an infrastructure blueprint for the future

•      Create a road-map for infrastructure procurement

•      Simplify and shorten your IT budgeting cycle

•      Improve the utilization of your IT infrastructure

 

Enterprise Server Consolidation

Server consolidation enables you to optimize your enterprise and transform it into a flexible, homogeneous platform that will enable you to adapt more rapidly to changing business needs. Our approach implements a framework to satisfy quality standards and processes and manage risks better. This ensures a smooth transition between environments with minimal operational disruption.

Performance Engineering

We help you Track, Analyze and Predict your IT infrastructure and ensure that your business goals are met. Your IT organization can:

•      Track performance trends and service levels

•      Analyze and diagnose performance issues and their causes

•      Facilitate advance communication of performance and planning issues to stakeholders

•      Predict performance related challenges when planning for future

Our solution addresses key challenges of productivity, efficiency, throughput, accuracy and optimization of IT infrastructure on benchmarked parameters

 

Application Development and System Integration

Your systems can be as unique as your company and are an integral part of your workplace. We can help you implement a technology strategy and design, build, install and support infrastructures and application systems that will enhance your business environment and operations. Our Integration services can offer your business complete technology support and infrastructure development.

·         Infrastructure Management and Support

·         Software Application Implementation and Support

·         Infrastructure Procurement and Planning

·         Software Design, Build, Integration and Management

 

Technical Support Services

We offer a wide range of technical support services plans with additional options to ensure you receive the right help you need, when you need it.

 

Technology Management and Support Service Plans

Our core technical support plans typically consist of the following key components, each of which can be individually custom tailored to match the specific requirements for your business, your operations and your budget:

Plan Features:  

·         Annual, Semi-Annual, Monthly Renewable Contracts

·         Custom Coverage levels available to 24/7

·         Hardware Only or Hardware/Software support

·         Custom Network/Server/Workstation coverage levels

·         Custom Response Levels / Escalation Procedures

Plan Services:

·         Preventative Maintenance

·         Break Fix

·         Phone Support

·         Remote Access, Network Monitoring and Management

·         On-Site Field Support

·         Routine Site Diagnostics and Assessments

·         Daily Administration

·         Outsourcing